Customer service in China
• Responsible for end-to-end sales order processing, delivery tracking, return order management , issuing invoices to customers
• Coordinate with logistics teams to align order fulfillment with delivery schedules and resolve stock-out or delayed delivery issues
• Collaborate with sales and technical teams to provide accurate and timely information to customers
• Work with Sales team to collect and create QNS promptly in system
• Maintain and update customer master data timely to ensure data accuracy
Supply Chain Management
• Proactively collect customer’s orders and forecasts from customer/sales rep
• Manage external warehouses and monitor inventory levels to maintain optimal stock levels and minimize excess inventory
Cross-functional Collaboration
• Assist sales in preparing commercial documents such as quotations, contract, ensuring documents are standardized, accurate, and in compliance with company policies
• Support treasury team with EBAD discounting and endorsement
Requitement:
Bachelor degree
3-5 years working experience in Customer service or sales support
Fluent in English (spoken and written)
Proficient in SAP (especially MM/SD modules)
