Incident Investigation and Root Cause Analysis
A Leading Provider of Incident Investigation and RCA
ABS Group is an experienced, trusted provider of comprehensive Incident Investigation and Root Cause Analysis (RCA) services. We can manage your overall organizational response—from leading the cause analysis effort to providing incident scene management and technical analyses, to interfacing with regulatory and legal stakeholders.
Our safety, risk and compliance experts have written industry-leading guidelines, performed hundreds of investigations determining root causes and trained thousands of individuals from over 50 countries on how to handle incident investigations. With decades of experience in Safety Management, we help asset owners and operators investigate incidents impacting process safety, personnel safety, the environment, production and company reputation.
Learn more in our Incident Investigation and RCA factsheet.
Need help now?
Call our 24/7 incident response line at 1-331-303-2272 or email us.
Solutions that Shed Light Before and After an Incident
Comprehensive Incident Response Services
Incident investigations are challenging given the random and often extreme nature of the events. Little is known at the outset, and the investigation depends on the physical evidence collected along with interviews and documentation. We offer comprehensive capabilities related to accident investigations. The typical scope of work centers on root cause analysis, but to facilitate this are activities ranging from evidence management; modeling of blast, fire and structural properties; as well as laboratory analyses.
Clients call us from around the world for incident investigation/RCA support when they:
Have a major accident or incident and need additional investigation expertise, technical expertise, regulatory interface support, and/or personnel
Know they will face issues with regulators, insurance companies, the public, the media, or customers
Know there is the potential for litigation
Have a chronic issue that they need assistance to effectively solve
Want an outsider's view
We can help you effectively and efficiently improve performance while reducing the impact of an incident on your organization through the following incident response services:
Evidence and Incident Scene Management – including incident scene documentation and access control management; evidence identification, collection and storage
RCA – involving analysis of data for cause; identification of causal factors, root causes, and recommendations; report development; tailored presentations
Technical Analyses – including fire/explosion analyses; structural analyses; human factors; equipment inspections; mechanical integrity; process safety compliance
Documentation Management – managing investigation-related document library and responding to external group requests
RCA Training
ABS Group offers a complete training solution for your organization's investigation and RCA needs. From simple to robust, we tailor the training to the needs of your organization and your personnel. We offer training for root cause analysts, front-line supervisors supporting investigations and managers performing reviews. We have provided investigation and RCA training to more than 10,000 individuals through our worldwide, multi-language public and onsite Training Center courses and webinars. We provide ongoing support through our online resources, Root Cause Analysis Handbook and program support services.
Visit our Root Cause Analysis/Incident Investigation Training page for more information.
Public Training Courses
Root Cause Analysis and Incident Investigation
Cultural Cause Analysis™
RCA Software Solutions
ABS Group has teamed with EXP to provide a comprehensive incident management system to identify and record information immediately when an incident occurs and facilitate the complete incident lifecycle to closure. The EXP software integrates ABS Group's SOURCE™ investigation techniques, including the Root Cause Map™ and SOURCE™ Investigator's Toolkit. The web-based software provides multi-language and mobile interfaces.
The incident management system module can be purchased as a stand-alone or integrated with EXP's integrated compliance management suite, which includes: auditing, training, documentation management, management of change, observations and risk for environmental, health, safety and quality issues.
Our Incident Investigation and RCA product is the only web-based solution on the market that combines:
Incident Reporting
Investigation Management and RCA
Corrective Actions/Preventive Actions (CAPA) Management
Management Dashboards/Statistical Analysis (e.g. LTIR, TRC, OSHA 300 Log)
Additionally, it is fully integrated with other EXP VisionSuite products such as:
Audit Management
Document Management
Environment Management
PHA Tracker
Quality Management
Risk Management
Safety Observations
Site Safety Statistics
Program Support Services
Whether improving an existing program or developing a new one, ABS Group can assist your organization with investigation/root cause program improvement services through:
Program development services – Our team will work with your organization to develop or improve any or all aspects of your investigation program.
Coaching services – We can review ongoing investigations from your analysts and provide detailed feedback to your investigators for continual improvement regardless of the investigation system you are using.
Software system improvements – If you are looking to improve your homegrown software solution, we can provide guidance for changes to improve the overall effectiveness.
Investigation-Related Support for Legal Professionals
We frequently provide incident response and cause analysis services to attorneys, solicitors, and barristers acting as internal or external counsel for our customers. We routinely deal with regulators, insurance companies, other attorneys, and other third-parties involved in complex investigations. We use our investigation protocols to gain necessary agreement between all parties to move the investigation along efficiently.
We can also provide expert witness services related to process safety management, mechanical integrity, hazard analyses, management of change, training, and incident investigation.
From The Knowledge Center
Cultural Cause Analysis - The Next Generation of Root Cause Analysis
Related Services
Extreme Loads and Structural Risk
ABS Group has an entire division devoted to engineering investigation, analysis and design to mitigate the impacts of natural and man-made hazards. Our risk modeling, simulation methods, practical engineering and technology-based solutions address hazards to personnel and facilities caused by extreme loads. A few solutions include:
Natural Hazards Risk Management
Facility Siting
Security Vulnerability Assessments
Explosion and Thermal Hazards
Industrial and government clients turn to ABS Group to evaluate explosion and thermal hazards. We model the dynamic response to blast overpressure, fragment impact and blast-generated debris. We perform explosion testing to proof-test protective structures, and fire modeling to assess thermal hazards involving propellants and flammable gases. And assess event mitigation measures to:
Reduce severity of incidents
Design protective construction
Model evacuation procedures
Next Steps
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